CONTACT-FREE PICK-UP, FOR YOUR SAFETY AND OURS

Effective from June 2, 2020 until further notice. As we work out new ways of delivering service and materials with safety and health protocols in place, your patience and cooperation are appreciated.

Once a request has been placed:

• WAIT for the library staff to gather and package your order.  Depending on demand and staff availability, this may take several Library business days.
• When your request is ready, we will call you to SET UP a time for pick-up.
• Still need to request books? Click here to learn how.

Pickup times will be scheduled in two-hour blocks, 8 pickups per 2 hours, during these hours

• Tuesday, Wednesday, and Thursday: 10 a.m. until 6 p.m.
• Friday: 10 a.m. until 5 p.m.
• NO pick-up appointments: Saturday, Sunday, & Monday

Your order will be:

• Bagged or banded (depending on item size)
• Marked with your initials and your house number
• Already checked out to you before your appointment time
• Placed on tables in the entry during your pick-up window

When you come to the library:

• Masks MUST be worn at all times, per Governor Baker's order.
• Enter through the main doors into the entry way.
• If another patron is already in the entry way, WAIT until they have exited before proceeding.
  • Please maintain enough distance from the main doors, so that the person inside can leave safely.
• If others are also waiting outside, maintain proper SOCIAL DISTANCING.
• Retrieve your order from the entry way and exit the Library in an efficient manner. Do NOT linger in the entry way.
• If you do not see your order or if any issues arise, please return to your vehicle and call the Library at (978) 779-2839

Can’t make your scheduled pick-up window? CALL US at (978) 779-2839 and reschedule.
​Items not picked up and not rescheduled will be checked in and reshelved at the end of each day.

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Returning Items:

• ALL ITEMS must be returned via the Book Drop outside the main entrance during OPEN hours.
• If others are also waiting outside, maintain proper SOCIAL DISTANCING while you make your return.
  • Please WAIT your turn if necessary.
• If one or more of your items does not fit in the Book Drop, please return to your vehicle and call the Library at (978) 779-2839 for further instructions.